Unhappy customer service from sa home loans service provider.

Unhappy customer service from Sa home loans chosen service provider for repairs on my home ceiling. I logged a claim on the 31st of March 2023 Dear Valued Client a claim on your HOC Policy *** has been registered.Your Claim Number is CL***.Regards SAHL Insurance. I had to call them on the 18th of April 2023 to inform them after I have spoken to Sahl that my claim was approved, I've spoken to the receptionist she advised me she is aware my claim was approved they have to get the materials and will be in contact with me. And nothing it's nearly two months later I'm really dissatisfied and disappointed. My email address is *** My contact number *** // ***. Thank you.