Terrible service
Very disappointed in the service from the George office. After being my go-to for my bonds, I made a simple call to try and get an account number. The local branch manager knows me personally (Mandy) but refused to assist my admin person and declined my calls. I resorted to Whatsapp to contact her, and was then directed to email head office.
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SA Home Loans's replyOfficial
12 Nov 2025, 11:43Hi Jolindy. Thank you for reaching out and sharing your feedback. We’re sincerely sorry to hear about your recent experience with our George branch and the frustration it caused you. This is certainly not the level of service we aim to deliver ,especially to a valued client who has continued to trust SA Home Loans for their bond needs. Please be assured that we have shared your concerns with the relevant management team to review the matter internally and ensure appropriate follow-up.
Warm Regards
The SA Home Loans Team
Warm Regards
The SA Home Loans Team
SA Home Loans's reply12 Nov 2025, 11:43
Official
Hi Jolindy. Thank you for reaching out and sharing your feedback. We’re sincerely sorry to hear about your recent experience with our George branch and the frustration it caused you. This is certainly not the level of service we aim to deliver ,especially to a valued client who has continued to trust SA Home Loans for their bond needs. Please be assured that we have shared your concerns with the relevant management team to review the matter internally and ensure appropriate follow-up.
Warm Regards
The SA Home Loans Team
Warm Regards
The SA Home Loans Team