Terrible Client Service and Lack of Empathy

I am extremely disappointed with SA Home Loans and their handling of my debt review process. It's been over three months since I app**** for debt review due to financial difficulties, and SA Home Loans has refused to accept the proposal from my debt counselor. Instead of working towards a solution, they came back months later claiming I’m in arrears and demanding an increased payment to "catch up."

Throughout this process, SA Home Loans has not once called me to discuss the matter. All communication has been done via email, which shows a complete lack of personal engagement or care for their clients. To make matters worse, they claim I earn more than I do, even after I provided accurate proof of income.

This is a joint account, and my wife has been out of work for eight years to care for my mother-in-law. Despite explaining our financial struggles and rising living costs, SA Home Loans shows no understanding or willingness to help.

Their approach feels cold, unprofessional, and focused only on squeezing money out of clients, rather than offering real solutions. I would not recommend SA Home Loans to anyone looking for a lender with compassion or decent service.