Stay away from them

Let me start by saying WOW! 2.2. out of 10! I submitted an insurance claim for a faulty geyser. I tried doing this over the weekend but they only have an "emergency" channel which did not work. On logging the claim on the Monday I was assigned a consultant. This person never contacted me but a service provider was sent out a day later. Totally unqualified they proceeded to replace parts that were 100% working and demanded excess payment. Needless to say the problem still existed. Never did the consultant contact me to find out if I was satisfied with the work. I chased after them for 2 days and eventually they wanted to send the same service provider back. I refused and demanded to see the report they submitted on the work done. SA Homeloans denied my request, protecting the ********* service provider. They then assigned another service provider instructing them to replace the geyser. The service provider arrived the next day and adjusted the thermostat. Again the consultant did not follow up and it was left up to me to inform them that the problem was not resolved. The service provider wanted to return the following day but I unfortunately have spend several day waiting for unqualified people and could not afford to waste my time so I can only make myself available after hours. The service provider refused and SA homeloans just went quite never to be heard from again.

Whatever you do, stay away from them. They are the most useless, *********** 'service' provider I have come across in a long time, if not ever. The fact that they refuse to let their clients see what service providers report is an indication of serious *******ion, why else would you want to hide this information?