severe delay in sa home lone assessor

A burst geyser,at the beginning of July was replaced without an insurance claim being submitted. Furter damage to the ceiling was lodged as a claim and we were advised that an assessor would attend within 12 working hours. It is now some three weeks and no assessor has shown up. An e-mail to the resposible assessor generated a standard response "that due to the floodsnin kzn in April" delays would be experienced.

This kind os service is totally unacceptable.

I shudder to think what would have happenened should the initial fault - geyser - be awaitjng an assessor prior to rectification taking place