Service Delivery Failure - Bad attitude

We were burgled last week and find ourselves unfortunately insured by SA Home loans Insurance which i will refer to as SAHLI moving forward.<br> <br> All our keys to the house were ****** when the safe was ripped out the wall leaving the house completely exposed as well as the alarm system badly damaged. I reported the burglary to SAHLI and was advised that a contractor would be in contact to temporarily secure the premises until proper repairs could be undertaken. <br> <br> We heard not a word and when I called the call centre at 17h00 i was advised that the office was now closed. We had to fix these doors ourselves. To date my house is still unsecured, SAHLI appoint unknown contractors who cant be re**** on my current contractor hasn't even sent through the report.<br> <br> SAHLI are unsympathetic -= advising me that there are turn around times and that I need to be patient. Please note that you will not be assisted by this insurance company if you are burgled. Outsurance who insures my contents went above and beyond the call of duty offering us a 24 hour security guard for the first night we were home to make us feel safe.<br> <br> I have left 6 messages for Bhavish to call me today<br> <br> <br>