SAHL will settle you less than the cost of repairs!

Complaint: Your building insurer doesn’t care what the issue is, as long as they are receiving their instalments on time every month. SA Home Loans is an absolute waste of time, where even after reporting a flooding incident in my home where the roof was leaking, I had to wait through 4 added flooding issues before two suppliers could make time to visit the property and assess the damage.

Details of my complaint: SA Home Loan doesn’t care about your asset or the belongings within your home, to a point where the consultant told me that if anything gets damaged within your home, just claim from your contents insurer, that’s what they are there for. The two suppliers assess the damage, then SA Home Loan decides that they won’t repair the roof, they would rather settle the funds needed for repair. All well and good, not until I learn that I have to get my own supplier and repair at the settlement amount given to me. To my disgust, I acquired two qualified quotes from reputable companies, only to be shown that the damage cost is more than what the insurer had settled for. So thank you SA Home Loan, I had to fund an additional R3500 due to your negligence, poor service support and supplier collusion.

Conclusion: if you want a **** service from people that only focus on giving home loans and nothing much else, then go to SA Home Loan. If you want building insurance from the same provider, then you are wasting your time, it is something SA Home Loan is poor at and shouldn’t even bother trying to offer it. With thanks SA Home Loan, I will soon be finally rid of your ****, I intend to move my building insurance from your books and I can’t wait to sell my home and mortgage my next investment through another provider.