(SAHL) SA home loans claims department

I Alida Botha requested a claim from SA Home loans on the 19th of February 2021, which this claim CL*** was approved by their claims department, however I experience a nightmare with their services during the application of this claim. First of all I am a disabled pensioner and was thrown from pillar to post to get these forms filled in to meet their requirements my claim payment was to correspond with my banking details as this task took me quite a while to get it in order, as this wasn't easy I needed proof from my bank that I bank with them so I could forward this proof to SAHL because so I downloaded this document from my bank and forward it to SAHL but they rejected my form because is wasn't signed I needed to get it by the bank, now I can't walk to go to any bank due to my disability with a few more emails backwards and forwards SAHL exepted the form and signed and approved it for me. Take note I was only allowed 15 days to get this claim finalized. The claim was handled by Dardshen Nikke at claims department in that 15 days he was not in the office for three days another opstical in my way he made it a nightmare for me!! I was told their was a document that needed to be signed inhouse by someone I have no clue of another opstical, when I send other email letter asking who this person was and that I am taking this matter to the ombudsman, he then said their is one of the forms of (actual claim amount form) he have not yet received from me, I finally found this form in my 19th February 2021 filled all my details in and forward a email back to him attached with this form. Now from 19th February 2021 till April 2020 I've been abused by SAHL staff without being assisted with my claim as I am still waiting and it's June and they don't reply on my e-mails why? I have not yet been informed of what is going on about my Claim