SAHL IS NOT CUSTOMER ORIENTATED AT ALL!!!

I have moved to my house about 4 years ago. Come summer with all the rain, my outbuildings electricity keeps tripping. In 2013 I logged a claim. It was declined as their electricians came with all kinds of problems, which I had to fix on my own account. I did the repairs, however the problem is still there. Today I logged a claim again. Now I need to give them the invoice of the repairs I did on my own account!!! Two years later they tell me I need an invoice. This is ridiculous. They never told me from the start to get an invoice. So I am still stuck with no electricity, which is a danger to my family, as my electric gate is also not working now. Apart from the inconvenience we must endure. I am so tired of SAHL and the insurance part of it. Surely, I am entitled to receive a service as I am a paying customer. This is not acceptable. The repairs was done. Surely they can log the claim and the electrician can confirm the repairs! I am utterly dissappointed in the service I received.