SAHL insurance

I have submitted 2 separate claims for my tiles that are lifting in my lounge and my TV Room they sent out a "tiler" to come and do an assessment for the first claim and rep**** with all sorts of excuses, not to payout. The second claim was for my TV lounge tiles. This time a different tiler came and then they appointed an assessor. The assessor's advice was that he could not pinpoint the problems and gave them some recommendations, one which was to get a professional to come and investigate the cause. I suppose it would have cost them too much to get a professional as he never pitched so they game up with more lame excuses. I now have to pay out of my own pocket after 20+ years claim free and monthly installments of over R600.00 / month If you have a bond with them please get your house insured elsewhere - they are rude and useless *Pricilla"