SAHL Insurance & 24fix disgust

I have never ever in my life been more disappointed. Dealing with SAHL Insurance is the worst experience yet. Between the silent treatment from the person dealing with my claim all the way to 24fix that had to make good on their workmanship. It took SAHL a total of 7 days to get someone out to my property and to reject the claim on my geyser because it was still under warranty. In steps 24 fix. They made an appointment and pitched an hour late. According to the representative the geyser was replaced. This was Thursday 14/03/2024. And this morning 22/03/2024 I am stuck with no hot water. Phoning SAHL Insurance, I am told the agent that dealt with the original claim will phone me back shortly. 6 Hours later not a peep. At my Whits end I call the claims department only to be told a new claim needs to be opened and excess will apply. So clearly they are not only interested in the monthly premium paid but would like to make as much money as they can on a claim. What happened to customer service. What happened to freaken ethical work where the the customer dies not end up with the short stick, but with actual help. I am so disgusted.