SA Homeloans will ruin you finacially before they will help you!!

I hope comments on here gets attention from the proper people at SA Homeloans. Stay away from them, this is your worst nightmare!! I have more than one complaint so read on and decide for yourself...... 1. We had some damage during the storm in the South Coast last year, roof started leaking due to hail damage and the high winds. Called SA Homeloans Insurance, they will not honor the claim because...the roof shows signs of previous maintenance?!?!...is it not normal to do maintenance on your property to keep it in good gondition. Not according to them, the roof was maintained so we do not pay for damages. Good to know... 2. Same property, geyser burst. Lodged the claim, get a call back from SA Homeloans Insurance...sorry sir we do not have service providers on KZN South Coast, you need to appoint someone, get a quote and send it through to us. Okay, did it in finally the geyser was rpelaced and paid by them...what a relief. Few weeks later the floor tiles (which had been in the house for 15 years or more according to the previous owners) starts popping up, obviously due to all the water from the geyser burst. Lodged the claim, assessor comes out and even tells my wife not to worry as he can see this was caused by the water from the geyser burst and the entire room will be re-tiled, what a relief....NOT!! Two days later we receive a rejection letter from SA Homeloans stating this happened due to poor craftmenship and wrong adhesive used (wonder if the adhesive was sent for analysis). This is proof that SA Homeloans Insurance will find and use any reason under the sun NOT to pay out claims. 3. Try to get your settlement amount from SA Homelaons, you will fight a losing battle!!. We have been asking, calling, emailing, begging for more than 2 weeks now to get a settlement amount. I need this because this property is ruining me financialy and I want to sell it for just enough to settle the bond before I fall behind. 4. I asked them to help me sell the property for the reason mentioned above. They have what they call Sell Assist, what a joke!! One email from them and that is it, no assistance but when you fall behind then you see how quickly and often your contacted!!