CB
Cornel B
1 reviews | Active since Oct 2024
22 Oct 2024, 14:58
SA Homeloans Unreliable Insurance.
I have been with SA Homeloans for more that 10 years. I have a burst geyser since the 18 October. They send plumbers out to come and have look. Since Friday I have not had any feedback from them. We do not have water as the water was closed. I am to scared to open the water and it causes more damage. This is shocking service.
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SA Home Loans's replyOfficial
22 Oct 2024, 15:06Hi Cornel. Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and frustration caused by the delay in resolving your burst geyser issue. Please rest assured that we are escalating this matter immediately to our insurance team to ensure that it is resolved as quickly as possible. You can expect a follow-up from the team shortly with an update on the status of your claim.
Regards
The SA Home Loans Team
Regards
The SA Home Loans Team
SA Home Loans's reply22 Oct 2024, 15:06
Official
Hi Cornel. Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and frustration caused by the delay in resolving your burst geyser issue. Please rest assured that we are escalating this matter immediately to our insurance team to ensure that it is resolved as quickly as possible. You can expect a follow-up from the team shortly with an update on the status of your claim.
Regards
The SA Home Loans Team
Regards
The SA Home Loans Team