SA HOMELOANS - POOR SERVICE

I have an SA Homeloans Bond and an insurance policy with them, My tub was leaking and caused major damages to the walls and floor, before they could even send as assessor out they sent me a rejection letter. Claim no CLA ********** . Staff are extremely unhelpful and just decide before an assessor was sent out. now they are not paying for anything. a tub is a fixture sanware that should be covered. SA Homeloans stupid insurance to have as it covers nothing. and they don't want to assist either. I have had other insurances before and never had such a problem . this is far to irritating as my premiums are not cheap either.