SA Homeloans Lending consultant is a disgusting egocentric *****

I have to say that my husband and I are highly disappointed by the service we received from SA Homeloans when we tried to apply for a home loan extension to turn our current home into our dream home. A lending consultant by the name of Cindy Munusamy had so much arrogance and attitude, it was repulsive! Treating my husband like a piece of garbage. We filled in the loan application forms…sent them back together with 3 months bank statements, payslip, highlighted lease agreements (for easy perusal) and an additional excel spreadsheet where I wrote a name of each tenant, the amount they are paying and also went as far as writing the reference each tenant uses. Upon receiving these documents, the mighty (NOT) Cindy told us that WE should highlight the rent from the tenants in all the bank statements, fill in some form with lease agreements details, and other stupid forms that she wanted us to take care of instead of her doing it! You would swear the loan we are applying for will be deducted from her salary, so she wants us to suffer for it. I am confused if we do all these things for her, then what does she get to do? Just seat on her ass the whole day and pretend to own the company? I am sorry but I don't accept such attitude from anyone, especially someone who is meant to help me and is getting paid to do so. This lady had the audacity to shout at my husband like as if he was her child just because he called her on her cell phone number... Lady if you don't want to be called on your cell number then ****en remove than number from your profile because my husband is not a sangoma, so he didn't know that calling you on it was a crime! People need to drop the attitude of thinking they are better than others just because of the colour of their skin, it’s very sickening. Who the hell shouts at a grown ass man? Unless they feel superior than whoever they are illtreating. She also went as far as playing detective… telling my husband that he needs to go to the court to make some declaration because his signature is apparently not as before… I mean who is a know it all that much? It’s just very annoying. I am seriously not sure if she was having boyfriend trouble that day or just a bad consultante with a stinky attitude. If this is how she treats customers, I wonder how many potential customers for SA homeloans she has chased away! Workers who possess zero people’s skills should not be made to work with people, it’s unfair on the people they deal with We were so badly treated and victimised by this lay we are considering to moving our loan to FNB since my husband has a private banker there who is willing to do his job at all times and has amicable customer service skills.