1 reviews | Active since Jun 2010
SA Homeloans insurance negligence
I have a home insurance with SA Homeloans. I have problem with problem with Geyser which I reported on the 16th December 2019 by an e-mail after trying to call their offices. I received a response by e-mail on Tuesday that they will allocate someone to deal with my Claim. But I gave them a call on the 17 December 2019 morning and they gave a claim number CL*** and they promise they will send someone to at the geyser. But no one arrived I called them on the 18 December 2019 I received an excuse from Camelene that their services provider are closed for the festive and he will give another and he promised they will come on the 18th but also did not come. Today on the 19th December 2019, I was told by Terisha Singh I need to look for my own service provider and not cares about the damage caused by the delay. And I have to pay them excess of R1,500 for the damage for the fix when it happens.
After I wrote a complain yesterday and I received an apology from SA Homeloan. And I told SA Homeloan I am going to report them to Insurance Ombudsman about unfair treatment. I went and got my own contractor who I paid call-out fee. The contractor sent through a quote today which I forwarded to SA Home loan. And SA Homeloan told me after I provided them with quote they would not process my claim until they dealt with Ombudsman. I told them I have not lay the complain yet as I am wait for whole experience to conclude. I am not sure If they dont want to pay my contractor or what because they suggested to me to get my own contractor. And it looks like my claim wont be process any time soon but I must pay premiums.
Regards
Mzimasi
After I wrote a complain yesterday and I received an apology from SA Homeloan. And I told SA Homeloan I am going to report them to Insurance Ombudsman about unfair treatment. I went and got my own contractor who I paid call-out fee. The contractor sent through a quote today which I forwarded to SA Home loan. And SA Homeloan told me after I provided them with quote they would not process my claim until they dealt with Ombudsman. I told them I have not lay the complain yet as I am wait for whole experience to conclude. I am not sure If they dont want to pay my contractor or what because they suggested to me to get my own contractor. And it looks like my claim wont be process any time soon but I must pay premiums.
Regards
Mzimasi