SA Homeloans Insurance ****

After 19 years of insuring through SA homeloans, we had our first claim. Severe flood in May/ June this year resulted in damage to our swimming pool, which was fixed, and the underlying support of our back yard paving been washed away resulting in the paving sinking substantially. When the assessor had a look he pointed out that it was possible that 2 small cracks in the paving may have already been there before the flooding. It is possible but in any case 2 small cracks in 65sqm of paving would be insignificant and certainly was not the cause of the floods or the underlying support being washed away. After months of nothing happening, our claim has now been rejected due to prior damage. I need to point out that the property has only ever been insured via SA Homeloans since we bought it nearly 19 years ago. Worse than that they have advised that if we don't repair the damage at our own cost, they will reject any further claims.