SA Homeland service is the worst

We phoned SA Homeloans on Friday the 30th November when we reported a burst geyser. The operate informed us that she is sorry the only plumber she has listed is not available. She then informed us that we will have to wait until Monday for the plumber to see to the problem. I told her that it was urgent as we only have one geyser. Today is Monday the 3rd December. The plumber came out around 10.30 and took a picture of the geyser and left. Said he will maybe be back Tuesday or Wednesday. I phoned SAHome loans regarding the matter and the opperaters response was... Mam I send the supplier an email.

How this is going to help me I don't know. SAHomeloans this is the second insident I had with them where I am just not getting any service.