SA Home loans - *********** its clients

To say I am disappointed is an understatement. I took a home loan with SA Homeloan in November 2019. I have been paying R1500 extra towards my bond. I was assured that the extra will be accessible at a later stage. When I enquired about the claim process in August 2021. I was told that I cannot claim, all the extra money I have been paying went to the bond. Two days later, a manager sent an email to apologize and said I have access to R16 067. It did not make sense. In November 2021, I enquired and same manager said I can access R22 039. Today, when I called he said I can access R13 000. SA Homeloan is recommended to us as government employees as they promise cheaper interest rate than any other banks. This is a ****************. I wish government departments can stop SA Homeloans from visiting our offices and mislead us. We were totally misled. They visit all departments and lie for us to make poor financial decisions that benefit them. We are being **********. What disappoints me is the fact that even their managers are failing to explain or to convince me.