SA HOME LOANS NOT CARING

Our home loan was approved in July by SA Home loans; till this day we have not finished the process. the house yes had to be done new house plans , which were approved in December by Tshwane municipality, and submitted to SA home loans first week of Jan. but now we are told the plans are wrong on the side by 1.5meter.as per the SA home loan accessor , but the architect do not see anything wrong , even the Municipality does this really warrant for the plans to be rejected by SA HOME loans? but approved by Municipality. Our rented lease is expiring today, my family are without a home now, as the landlord as new tenants to lease for a year, we need to move out how can i escalate this to SA HOME loans top Exco. this is extremely URGENT. home loan number ( ***)