SA Home Loans insurance poor service and no accountability

I logged a home insurance claim for a roof leak on 24 July 2019. I have not received feedback yet and the assessor's been to my house already. I followed up this morning only to find out that the roof sheeting needs to be replaced and this after it has started raining again. If I were informed last week already, I could have had the damage fixed or attended to but I had to wake up in the middle of the night to move a bed due to rains again!!! Karien, the Manager I spoke to very aggressively told me that content is not covered. I wonder if my premium will be reduced due to poor service delivery by no feedback being given.