SA Home Loans Insurance Claim

We submitted a claim for a burst geyser roughly 4 months back. The geyser was replaced almost immediately, which have us hope for this insurance. Sadly, 4 months down the line nothing else has been done and the home is in a terrible state. The ceiling is still a complete mess, the master bedroom and kitchen cupboards have water damage since the wood swelled up, the plaster and paint are peeling at the cornices and we have had 3 assessors without any feedback. Its an absolute disgrace escalating these matters and hearing promises of callbacks without any response. We have worked with multiple insurance companies before and this is easiest the most pathetic and slowest service.