SA Home Loans

SA Home LOANS: Complaint

I have been a client of this company for many years now and I am not happy with how my mortgage has been handled. A few years ago, I started paying extra to get the mortgage completed quicker. I have poor eyesight and as we only receive a statement every three months I did not notice that as I was paying more, SA Home loans was steadily decreasing the original payment agreed upon. Why was this done without notifying the client, me? Is this one of the sneaky ways in which mortgage companies want to keep clients paying over longer terms? Needless to say, my money saving measure was thwarted without my authorization. Is this ethical and legal for a company to do this without consulting their clients? I hope I will receive a response from this company in this regard. R.Randall-Taylor