sa home loan pathetic services

Hi. I have app**** for a loan at Comaro Crossing. Its been 2 months and everytime I phone to get feedback, Im told that I need some document. The lady by the name of Lebo actually asked for statements which was already provided via e-mail and said she didn't check the e-mail but sent it to head office. When I phoned the head office, the CEO is out of town. The regional manageress says she is not heading the south and yet cannot transfer me to the correct person. I told her that I dealt with Standard Bank in the past and not had service like this, she said she cannot tell me where to go and that I must tell her if i'm going to Standard Bank so she will not do anything with my application. I asked to speak to the Director and was given the secretories number which I had to redial after +-30 minson my cell call to her. I then sopke to a male named Ameer who I left a message yesterday already for the CEO to call me which I had no response to. He then transferred me to Jackie Sobey and after waiting +-7 mins, I ended the call. I wasted 2months and still getting the run around.