SA holeloans ********* much??

So, we have a loan via said company. My husband passed away and I tried to change bank details (skipping the part first talking to my lawyer trying to do the "right" thing while mourning the biggest loss of my life) With all the red tape to change I eventually advised a consultant in writing that the bond will be paid via the Capitec app moving forwards. In the meantime I spoke to my lawyer started with the Insurance company to have his life policy paid and settle the outstanding amount. I then sent my husbands death certificate to said consultant and advised that I'm waiting for the payment. In the meantime I have had numerous call asking why we in arrears and I have repeated myself to ad nauseum, This entire process started beginning June carrying on till end July every time I speak to them I ask them to make notes. Low and behold 01 August 2024 money went into my husbands account from a Third Party and a SASHL debit goes off immediately! This after they KNOW have been notified numerous time that he has passed. Is it just me or is this *******, sneaky, ********* etc etc etc! I was considering another bond with them but after this absolutely underhanded uncalled for behavior AFTER I had done my due diligence and they should be aware of how a deceased estate works, our cannot be the first I am staying away as far as possible and regret every transaction or cent I have spent with a company that has NO compassion and feels they can do as they please! I have sent a mail this morning Saturday, as they do not work Saturdays and we will see IF there is a response and IF they will do the right thing and reverse their damn UNAUTORISED debit order!