Rude Disrespective Abrupt Customer Service

Log a complaint with SA homeloan yesterday, 5th March regarding their online debt that gets paid back to me. <br> <br> Surgen from SA Homeloan was rude, and insist that the Technical IT I infrastructure of Standard bank is my problem, I must take it up with the Senior Personnel of Standard Bank to remedy this problem<br> <br> He (Surgen) threaten to terminate the call and refuse to send me a document stating that it is not the SA home loans issue but MY problem. I am held reliable for the time stamp at which a debit order goes through as stipulated by Surgen from SA home Loan.<br> <br> I am so disappointed and disgusted by the manner at which he spoke to me and kept on defending SA home loans.<br>