"******* service with disregard to customer satisfaction"

I registered a claim with Sa Homeloans 3 weeks ago inconnection with my gate that was bump.I sent and phone them and a claim consultant by the name of Leanne Moonsamy sent me a email to ask what was my account number which i did sent to her.I made a follow up with the same lady which told me that she will get back to me because they are very busy with the floods that hit Durban.I waited and nothing happend.I phone her again today on the 03.05.2019 and said she will tranfer me to someone for assistants.I hang on for about 7min and i spoke with a lady call Sam.I explained to her the story and said she can`t help me because i must phone back with all the info they are needing like who was the driver,licence and case number.If they told me that 3 weeks ago i would got that info and send it to them.My gate is not working and i must park at my neigbours.They are not assisting in me in this regard and is not the first time that i am struggeling with them.