Rejection of claim: No contract!

We put through a claim for ****** copper water pipes. Our claim was rejected, based on terms / policy conditions that I am not aware of. I requested a copy of the signed contract THROUGHOUT the claim process, and was constantly supp**** with a copy of my BOND contract. The INSURANCE is a separate contract (you are not obliged to be insured with SA Home Loans!). My patience is wearing out! I'm aware that the service provider is obliged to furnish me with an electronic copy of my contract on request. Anyone that can advise me on the legalities of contract records would be most appreciated.<br> <br> One takes out an insurance policy in the clearly false assumption that you will be assisted in your time of need! This service is absolutely shocking!