Regent and SA Homeloans Claim's Service is none Exciting

I have logged a claim to replace a geyser in my home that was still under warranty. Over 3 weeks later and nothing has been done. I have emailed and contacted daily but no answer to any of my emails. At present the water is now draining through my walls and causing more damage. I will not be help liable for the cost of fixing this could have been prevented if they fixed it on day one and not wait over 3 weeks....

I am still waiting for Regent (SA Homeloans Claim) to resolve this problem.