Really that's just the worst experience ever

Nearly 5 weeks ago we had rain damage we never get any communication from this organisation, in fact I call them all the time, you just get told that they waiting for the assessor. Placed on hold.....meanwhile my house is under water my household insurance won't pay my furniture claim, I now get told that im it covered a whole 5 weeks later.....pls give me back my premiums i was mislead....pls I insist you pay out my furniture claim....after all you neglected to keep me informed.......pls I want my premiums.....this by the way is my second hello peter complaint....np response from you....but wen u take my money for premiums there's no problem there.....keep your side of the bargain. If i new this was how you do business i wud never ever have taken insurance with you. Do me a favour and tell your clients what they really in for