SS
Sipho S

1 reviews | Active since May 2020

08 Aug 2024, 21:32

Prejudicial Profiling

Terrible profiling of customers based on your prejudices. Despite submitting all required documents and a spotless credit score and affordability, I am required to first prove that I am not a shareholder in the company I am employed by. There is nothing that says I am or could be and payslips prove I am an employee as per my declaration. Next you will be asking people to prove they are not disabled because of your biases. Very professional profiling.

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Replies (1)
SA Home Loans
SA Home Loans's reply12 Aug 2024, 07:19
Official
Hi Sipho. Thank you for getting in touch with us.  We sincerely apologise for the frustration and inconvenience you have experienced.  At SA Home Loans, we take all customer feedback very seriously, and we want to assure you that we are committed to treating every client with fairness and respect. We have referred this matter to the relevant department and they will be in touch with you today to chat further.

Regards 
The SA Home Loans Team 

Best regards,