POOR…..PATHETIC AND BAD SERVICE

I called the insurance to report my leaking house, they called me and told that they have registered claim and will send the claim number, I NEVER RECEIVED IT.

One day later I received a call from the service provider that they have appointed to set up an appointment, we agreed that they can come at 13:00 next day because I knew I’d be still at work and I’m the one who has seen the house leaking.

Guess what, the service provider arrived few minutes past 12 (report I got on my arrival at home), but it was before 12:30 and the guy who was sent did his own observations and took pictures of his observations although he was told that I’m not home. On my arrival at home at 12:50 I was told that the service provider was there and have taken photos and left. I called their office to report and the lady I spoke to promised that she will send him back because he was supposed to at least call me to say he is at my place for assessment purposes but he never did that. Few minutes later the guy arrived and showed the places where he took photos and his reasons, I said to him I’m the one who saw where the house is leaking. So I showed him around the areas of the house that are leaking but HE NEVER TOOK PICTURES FOR THOSE AREAS, which means he forwarded to the insurance the ones he took, which are not from leaking areas. The gentleman was furious that I called the office to say he made his own observations and left. HE SENT THE insurance HIS OWN PICTURES. Now the insurance is telling me that they won’t fix it for the wrong reasons, in addition to that, their email is rejecting but no reasons are stated for the rejection. Yet I’m paying every month without a fail. They’re reaping people off. They *********** together with the service provider they have appointed. YOU HAVE KISSED MY PREMIUMS GOODBYE!!!!