Poor service money allocation

Hi Ishaan Bundhoo called SA home loans earlier on and spoke to your Colleuqe and he actually assisted me with the query He picked that I had used the incorrect Ref number which IS *** instead of *** and he said he get the accounts department to allocate the funds correctly is not an issue, I am extremely unhappy with the way you handled the matter instead of calling me you continue to harras me and my wife stating that I am in arrears stressing her out even more as she lost her job a few months ago, it is an extremely difficult time and year for us and you show no empathy if you had done what I ask you to do to involve your account all of this could have been avoided

horrible Customer service from you Ishaan Bundhoo

I understand that I made a mistake but that is no way to treat another human being,It was heartless