Poor service delivery from claim department sahome

Due to severe bad weather my roof and gutter got damaged. I informed SA homelans Insurance department on 22 November 2015 regarding the damages. There was a quick response on receipt of email and a assessor was sent out to my property to view the damages. On the 27th November A referendum was sent to me to explain the volume of claims in and around JHB which i do not understand as I in Dbn concern needs to be made known that. I had to chase up the claim by sending emails to which I got no response. A long period has passed and. I still had received no response from SAHL insurance however, on 15 Dec 2015 I called the clims department and spoke to Anele Zondo that claimed ahe was in the process of calling me i asked what is outcome of my claim?she had stated that is a valid claim obviously as it is weather damage but stated that the company is too busy to repAir my roof and gutter as they are worked logged. She stated that I need to sort this out myself with a redicioulus amount of R2400 to repair roof ceiling, battens,paint,tiles,gutter and labour. I am appaled by their lack of intrest and service delivery as my roof is fundemental to security of my home and further damage