Poor Service and Unprofessional Conduct During Home Loan Application – Ashley Ganesan

I had an extremely poor experience with SA Home Loans, specifically with a home loan executive named Ashley Ganesan.

After submitting all required documentation, Ashley went completely silent with no feedback. When I followed up telephonically, he initially said he couldn’t remember who I was, then later claimed his admin said I must manually mark my own income on my bank statements and send it back — an unreasonable and unprofessional request.

From the very first interaction, his tone was rude and dismissive, as if assisting me was a favour rather than his job.

I immediately withdrew my application. At the same time, one of the Big 4 banks approved my home loan within a day using the same documents, with professional and efficient communication throughout.

SA Home Loans was a complete waste of time. I strongly advise others to avoid them, especially Ashley Ganesan.