Poor Service and Lack Of Communication

I want to express my profound dissatisfaction with the service I have received from your agent, Tanya Manikum. I submitted a bond application several months ago, and the experience has been extremely frustrating and disappointing.

Despite my consistent follow-ups, Tanya has shown a troubling lack of interest in her role. I am often left to chase her for updates, only to receive delayed responses that indicate further documentation or information is needed. For the past week, I have received no feedback whatsoever on the status of my application.

Moreover, Tanya’s lack of knowledge was evident when she failed to inform me that SA Homeloans does not handle business properties. This oversight has caused significant inconvenience and delay.

It is clear that Tanya’s performance is subpar, and her indifference to her responsibilities is unacceptable. In a challenging business environment where effective communication and thorough knowledge are crucial, her behavior is not only unprofessional but also detrimental to your company’s reputation.