Poor, poor service from a great company.

<p>It needs to be said that although SA Homeloans is fantastic and I rate them highly, The complaint is directed towards their Inurance division.</p> <p>For the last 3 weeks, although after numerous requests via e-mail and telephone, I have requested a letter from SA Homeloans Insurance division as my claim had been rejected. I do not believe that the reasons given are valid and have requested proof thereof.</p> <p>The idividual dealing with my claim has not even bothered answering mails or taking my calls. After getting the assurance from that persons superior that I will receive this letter that same day, it was not done. This is 2 days later. It was told to me that as due to them changing systems, I need to continue dealing with this individual which I am loathed to do. </p> <p> "Without meaning to repeat myself, I need to say that I am not in the habit of complaining, but it has become increasingly difficult not to complain when there is a lack of service from ******. I am loathed to think what would happen to my claim should ****** be dealing with it, if she will not even follow a simple instruction from her manager. Please understand that I have no personal issue with ******. Should I have received a lack of response from anyone, I would have responded in the same way."</p> <p>However, I had received a call from a member of the managment team who has undertaken to sort this out for me. </p> <p>From recieving really bad service from one individual, who is unfortunatly is dealing directly with the public, to a manager who is sorting this out. </p> <p>Lets see what becomes of this...</p> <p> </p>