Poor customer service

Cann't complain about the service as there is NO Servive. Email at first 2 weeks later no response. Visit the branch in Witbank was not treated well by receptionist. Did not listen to what I was asking gave me a card and say phone and sort out. The first consultant who answer the call was friendly and from there no feefback I had to email and ask for update after one week. They don't respond to complaints as they don't care about customers