Poor Customer Service

We were approved for a home loan with SA HomeLoans in April last year. Following this approval, we paid our deposit, attorneys’ fees, and registration costs in good faith.

Since then, our consultant Mershin Naidoo has been unhelpful and unresponsive when it comes to assisting us with the removal of a clause that is preventing the process from moving forward. Despite multiple follow-ups, there has been no urgency, clear guidance, or support, leaving us stuck for months with our money already paid.

This has caused significant stress, financial strain, and frustration, especially considering the commitment we made based on the approval given. The lack of accountability and poor communication from the consultant is unacceptable for such a major financial decision.

I would not recommend this consultant and am very disappointed with the level of service received from SA HomeLoans.