Poor Customer service

If you are considering getting insurance for your home, DO NOT consider SA Home Loans insurance. Please do yourself that favour.

Their level of customer service is poor or non-existent to say the least. I have to constantly make follow ups (no feedback provided) and when I do, I unfortunately have to deal with a consultant by the name of Anele Zondo who has absolutlely NO customer service. To top it off, the Claims Manager by the name of Corean Button clearly does not have any experience with customer service as well. You cannot expect someone with no sense of customer service to train her staff with a level of customer focus. YOUR service is Pathetic to say the least. I have been paying my premiums for 4 years without any delays or claims, only to find that the day I do claim, I am not taken seriously.

I am sincerely and utterly unimpressed with the level of service received from SA Home Loans insurance.

Can anyone recommend a good insurance company to consider instead?