POOR COMMUNICATION!!!!!!

I am totally frustrated with the way SA Home Loans dealt with my Rapid Re-Advance application. I have been a customer with them for years, not missing one payment and paying extra into my bond. When I contacted them a few days ago to find out what loan can I get on my bond, they gave me an amount that will immediately be available and send me all the info. After considering that I will only go with the Rapid Re-advance, I make my plans and send back the application. After receiving my application, they just tell me that they can only make available half of the money, because payment to income has exceeded the maximum threshold. No one asked me to submit my latest proof of income. Only to tell me last minute after I have made plans. TELL ME THIS WHEN I CALL TO INQUIRE, SO YOU CAN GIVE ME AN ACCURATE AMOUNT!!!!!! NOT AFTER SENDING ME THE FORMS, I MAKE MY PLANS AND THEN YOU TELL ME I CAN ONLY GET HALF. UNACCEPTABLE!!!!! TELL ME FROM THE START!!!!!!! I WISH I HONESTLY CAN JUST TAKE MY LOAN TO SOMEONE ELSE, BUT NOW I AM STUCK WITH THIS!!!!