Poor and unsympathetic claims fulfilment

I lost my water supply due to copper theft.No feedback provided.Slow service from the home owners cover provider.No answers to emails.Slow process from their preferred service provider.The assessment was done on the 9th.Report was only sent on the 12th after we made a telephonic enquiry to the non existent claims fulfilment officer.That since she ignores emails!The claim was then approved on the 13th.Their preferred service advisor advised SA homeloans that repairs would be fulfilled on the 13th.The service provider failed to repair or provide temporary repairs as promised.All in all a very disappointing and unsympathetic response from all parties.This makes me really want to shop around.I do NOT recommended SA homeloans.They are promoted to Government employees such as myself but I feel I'd be better served at a Bank instead.