Pathetic service from SAHL 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮

On the 2nd of August 2024 when I got home there was a leak like an open tap from the ceiling board, I informed SAHL claims department they said they gonna send the plumber the next day I informed them that it's an urgent matter it can not be attended the following day, my bed, carpet/mat, wardrobe ceiling board were all wet affected by the water.

The plumber came and said the geyser is didn't burst it was a nut, then the guy put the nut upon their testing unbearable sound started and he promised that it's gonna go away after few minutes it's the pressure that was caused by the closure of the water meter.

It kept on and the vibration started I informed SAHL they sent 5 different plumbers that gave me different reports. Sanele Magwaza the lady that is dealing with my claim said "I should be grateful that the plumber stopped the leak, they were doing me a favour, the guy wasn't not supposed to put the nuts as they not covered" I informed her that on page 7 of the policy it covers such problem I am having, also the appointment plumber knew what is covered by SAHL. He was suppose to inform me that it's not covered since they've been working with SAHL but then if the geyser wasn't touched or nut adjustments were done the unbearable noise and vibration that I am complaining about and neighbours wouldn't complain.

Our lives didn't matter as the claim is on the 4th month now, my policy premiums are not for the short cuts with poor workmanship. The matter is currently at NFO and when I call Karien/m Sanele' superior is always rude, the service is very pathetic from both of them.

I am so disappointed I've never claimed all they do is giving atrocious service everyday without getting information, my rights are being vilioted by limited information, SAHL can't employ individuals that they bring their personal problems at work. Customer service is atrocious they so entitled I've called numerous times and the report that was sent to NFO contradicts with the report that the I got from the plumbing company.

People should be aware of the ****s, I've been receiving bond increase communication because I am in process to cancel their useless insurance, interest rate dropped on the 21st of November so why SAHL is increasing my bond premium and on top of that I'm paying more to get rid of them. The plumber's report that was not even sure what is the problem they twisted it around complaining about the pipes. The Project Manager of the development, City of Cape Town and other stakeholders was never gonna approve the property if there was no compliance.

SAHL I've been emailing you without response except the propmt response that acknowledges emails, the worst company that I've dealt with, first time claiming after seven years boooom with this *******.

SAHL Mafias get along and come up with the way forward you are liable for the damaged in the property use the policy and STOP underming clients that you milking the hard earned money from, worst **** I know currently in South Africa I don't even know how calls and emails I've been making it's very frustrating the way you do things, I am having anxiety as I am typing, SALH is a ****.

South African please assist me by making this **** famous by ****ming people.