PATHETIC SERVICE!

Geyser burst yesterday (Sunday) phoned the so called 24 Hour help line, only to be told that they are unable to access the data base that contains the details to see if we covered or not! and that a plumber could be sent out at our expense until such time they could confirm cover or not, so left of for today called in just after 830 got a claim registration notification and a \promise"that a consultant would call back shortly"