PATHETIC SERVICE

<p>During May this year I settled my bond with S.A.homeloans. I then returned the homeowners option document to them. In this document I stated that I wish to cancel the homeowners insurance policy.</p> <p>S.A.Homeloans continued to debit my account in June and July with the insurance premium. I must</p> <p>also mention that this homeowners policy is expensive and not competitive with other similar products</p> <p>offered by other insurance companies.During July I received a new policy document from S.A.Homeloans.</p> <p>This made me very angry as I had cancelled the insurance with S.A.Homeloans.I immediately phoned S.A.Homeloans and informed them of the situation.The next day [13/07/2017] I received a phone call from S.A.Homeloans from number[ ********** 300].I was informed that within the next few days I would</p> <p>receive a refund of the premiums for the last two months and that the homeowners policy will be cancelled.I have up to now received no refund and it was promised to me within two to three days from</p> <p>the 13/07/2017. Everytime I phone S.A.Homeloans I get sent from pillar to post with no answers.This</p> <p>is completely unacceptable. If I DO NOT get results I will take the matter up with your senior management at S.A. Homeloans and even your holding company Standard Bank.</p> <p> </p> <p> </p> <p> </p>