Pathetic ineffective customer service..Delay in service delivery

My homes were hit by a tornado on 3rd June 2024... After an initial assessment I am yet to date awaiting an assessment report for the assessor. I do not k ow the actual extent of damages nor have I been updated on plan going forward. My Consultant is bland and insensitive to say the least..he does not email and update me unless I email first.

On Fridays the consultants do not answer phones or email clients.. We are living at a relatives home..as our home is unsafe to live in..I have sent through a rental agreement and I am still awaiting feedback on tje rental agreement..even if staying with family we still have to pay to live there..in this rising economy no one can accommodate extra people in their homes for free.. Further to that I have asked if my bond repayments would be paused of which I was rudely informed that it would still be debited as normal.

On 19 June 2024 one construction company came to assess one of the properties..I did query when they would assess the actually property that I used to live in of which I am yet to receive a response.

Today Is the 23rd June...20days later from the actual natural disaster with little to no feedback from SA Homeloans.

Homes that are uninsured are already being renovated..some are even completes..yet my homes of which are insured have not even been started yet.

Further to that there has been no support fro. The company regarding an assistance needed..we even had to clean up the property and remove rubble and trees at our own expense....SA Home Loams is by far the worst service provider..In times like this of a natural disaster we receive no feedback and support..

They not only lack professionalism, empathy and compassion..they are inefficient.

I am a paying customer who is not receiving the service that I am paying for.