Pathetic claims service, not resolving a claim for 5 months

I lodged a claim on April 2022 for damages to property with Preshani Rajkumar- the claim number: CL43905 the consultant that confirmed the lodgment was Marcelle Maistry. A follow up email was sent by Sarfaraaz Shaik who confirmed that a contractor from Preshani Rajkumar would do the repairs. This was way back on 12 July 2022. Since then I have not had an joy with this claim, the repairs have not been done. The property in not safe stay to live in as the gate entering to the property is damaged and there was no "emergency make safe" done to the property, I have small children staying with me- it has been 5 months and the claim has not been finalized. I am very much unsatisfied with the level of service that I have received thus far and I need this claim to be finalized as soon as possible.

Failure to do so I need SAHL to reimburse me with the cost for the repairs in full should I decide to repair the property myself. My contact number is ***. I need someone to call me and resolve this asap.