Pathetic claims handling

On the morning of 27 Feb we were burgled and our security door was sawed off. I logged my claim on 27 Feb, and again on 29 Feb. First the incorrect people were sent to the house, then just nothing happened. Every time I called Sanele was busy but never got back to me. On Friday I called yet again and was told by another consultant that I should just get my own quote from Trellidor which I did. Then I submitted the quote and had to call back again to get feedback. I was told that I got the incorrect quotation and would be called back. Once again no call back but yet another person called to get access to the house to go and check the gate. It is now two weeks, my ****** goods have been replaced by Auto and General but the security door is still broken. I sincerely hope they sue you if my stuff is ****** again due to your incompetence. Not to mention the fact that we live in that house every day without security! Your service is shocking, you should take some lessons from your friends in Home loans!