Pathetic

I was assisted on Friday with My Geyser where they could not resolve the issue. They advised they will send out an Electrician to sort out the switch. I'm still waiting for them to come . I called the Emergency line where they advised they cant help me I have to wait for office hours. I must now sit without hot water for a whole weekend. Why even have an emergency number if you cant help. No manager even on duty to escalate. No care attitude for the client.