Non existent service, no answers for 7 working days

I have been emailing and calling them since the 27th of March to make arrangements going forward as I have a temporary layed off letter but No one answers the call, no one responds to the emails and today they send an email out to say they are there for the clients and will support. This is a joke to me as I cannot for 7 working days get hold of them. ******* SERVICE. I think I will be better off trying to move to another home loan provider and making arrangements then waiting for the non-existent service to happen. This is how they really treat their clients,